Virgin Media Community

[Mikeadizzle]

I have had a green flashing light on my broadband router I have followed the steps provided by Virgin check cables reboot ect ect but nothing. Virgin report no issues in my area and have said I will need an engineer to come out to check but I am only able to book an appt for Tuesday it’s Saturday night now and was cut off when someone answered the phone on customer services when I called at 21:53 I suppose 22:00 means cut off. I had this issue before that resolved itself after a day or so but I spoke to someone with Virgin and was told if I were to pay a monthly subscription I would be able to book an engineer quicker has anyone herd of this 

thanks in advance 

mike

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level. If nothing is reported...

Then a Tech visit in 2 working days is pretty good for a residential package which has no SLA,

[Paulina_Z]

Hi @Mikeadizzle,

Welcome to our Community Forums! Thank you for your first post and sorry to hear that you're having some issues with your broadband connection and your Hub!

We do apologise that you're facing this issue and that you've had trouble getting in touch with our team for a technician appointment.

Are you still having issues with your connection? Have you been able to speak to our team to have a technician arranged to rectify this fault?

Please let us know so that we can help further if needed. 🙂

Thank you!