Virgin Media Community

[CourtsLoud2]

I have had issues with my broadband for over a year now and spoke on the phone to virgin again last week I was told I’d get a call from a specialist team and It’s now a week later and I haven’t hear a thing. Now I’ve been hung up on 6 times today after giving My password, if virgin don’t sort my broadband out due to working from home I’ll be left with no choice but to cancel my direct debit due to virgin breaching out contract and not providing the service I pay for

[ColinsDad]

Are you 100% certain it's a Virgin issue. When you connect to work from home you are connecting to a corporate server. Very often they don't do well with WiFi which can lead to issues access company software systems. Do you canna t through WiFi or Ethernet Cable?

[CourtsLoud2]

Tried with and without cables and no difference

[Chris_W1]

Hi CourtsLoud2, thanks for the message and welcome to the forums. 

I have done a test via SamKnows and everything appears to be coming back okay. 

I have looked into this and can see that the hub has not been rebooted for 14 days, can you do a reboot and let us know if anything changes?

Kind regards. Chris;