Broadband dropping out

[robzholm09]

Broadband keeps dropping out. Hub light is flashing randomly on and off - no sequence and no little to no internet can be established. 
anyone else had this issue ? 

 

 

[jbrennand · Accepted solution]

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Ayisha_B]

Hi @robzholm09 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've been experiencing some issues with your broadband. 

After running some tests, I have identified an issue with your downstream power levels. 

This can't be resolved remotely so I will pop you a PM 📩 now and arrange a technician visit. 

Hope to hear from you soon.