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Lovey
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Broadband dropping out

Hi my broadband keeps dropping out and I have had this problem since April I have been constantly ringing virgin media and it has not been fixed yet , I have had a engineer round , new hub installed , and I also have my computer supplied to the hub by Ethernet cable . Just would like to know when the problem will be resolved 

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japitts
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Re: Broadband dropping out

Others more familiar than myself with the broadband side will probably want to look at your router log files & config to see if there's an underlying reason for this, but until they come along with instructions to do that...

Do you have a Broadband Quality Monitor running? Free, takes all of 5minutes to setup, and monitors your connection 24/7 providing excellent diagnosis of underlying issues. If you don't have one, then "my broadband keeps dropping" type situations like yours will be helped along hugely by having one.

If you do, can you post a link to your live graph please.

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jbrennand
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Re: Broadband dropping out

You say it hasn't been fixed yet - so is it a known fault then? Try the “free & automated” Service Status number - 0800 561 0061 for most up to date info.

And are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model do you have and what are the various Hub lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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