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Hudster2001
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Broadband dropping every few minutes

My broadband keeps dropping every few minutes, and I'm being disconnected from websites due to "Poor quality connection". 

My router is Super Hub VMDG490, and I'm connected via ethernet cable, I've changed the cable to another one, but keep getting the same issues, attached are my router downstream and upstream reports do they look ok?

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.711.751.751.791.651.351.281.25
RxMER (dB)37.0937.9437.3637.6438.2638.2637.9438.26
Pre RS Errors50683616145022741333137914531362
Post RS Errors13501283119019961210119913411216

 

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2143
Frequency (Hz)53700000603000003940000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.7544.7544.5044.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000
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lotharmat
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Re: Broadband dropping every few minutes

Power looks fine!

is there an actual network log on the Super Hub 2's? (I forget)

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

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