Broadband drop

[posticas]

I am experiencing regular Internet drops outs almost every day. Here is my networking log from today:

03-08-2023 15:09:30	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:09:30	critical	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:09:06	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:08:50	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:08:50	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:47	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:47	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:47	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:41	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:41	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:23	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:19	critical	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:07:19	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:05:03	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:05:02	critical	16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:05:02	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 15:03:54	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 14:30:33	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 14:25:30	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:44:05	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:44:05	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:41	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:25	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:25	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:25	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:19	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:43:19	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:42:36	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:42:34	critical	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:42:34	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-08-2023 13:41:40	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping Once done we can comment.

[posticas]

I have called on the indicated number and seems no errors in my area. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	3.6	42	QAM 256	14
2	411000000	4.1	42	QAM 256	1
3	419000000	4.6	42	QAM 256	2
4	427000000	4.5	42	QAM 256	3
5	435000000	3.8	42	QAM 256	4
6	443000000	3.1	42	QAM 256	5
7	451000000	3.2	42	QAM 256	6
8	459000000	3.4	42	QAM 256	7
9	467000000	3.6	42	QAM 256	8
10	475000000	3.7	42	QAM 256	9
11	483000000	3.5	42	QAM 256	10
12	491000000	3.5	42	QAM 256	11
13	499000000	3.6	42	QAM 256	12
14	507000000	3.7	42	QAM 256	13
15	523000000	3.1	42	QAM 256	15
16	531000000	2.6	42	QAM 256	16
17	539000000	2.6	42	QAM 256	17
18	547000000	3.1	42	QAM 256	18
19	555000000	3.7	42	QAM 256	19
20	563000000	3.9	42	QAM 256	20
21	571000000	3.5	42	QAM 256	21
22	579000000	2.8	42	QAM 256	22
23	587000000	2.4	41	QAM 256	23
24	595000000	2.4	41	QAM 256	24
25	603000000	2.7	41	QAM 256	25
26	611000000	3.2	42	QAM 256	26
27	619000000	3.1	41	QAM 256	27
28	627000000	2.7	41	QAM 256	28
29	635000000	2.5	42	QAM 256	29
30	643000000	2.5	40	QAM 256	30
31	651000000	2.5	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	7141	7684
2	Locked	42	7781	8211
3	Locked	42	7433	7638
4	Locked	42	7441	7410
5	Locked	42	7317	6700
6	Locked	42	7470	6787
7	Locked	42	7657	7466
8	Locked	42	7291	7369
9	Locked	42	6763	6062
10	Locked	42	6877	6159
11	Locked	42	6675	5915
12	Locked	42	6732	5813
13	Locked	42	6338	5017
14	Locked	42	6492	4878
15	Locked	42	6207	3986
16	Locked	42	6441	4572
17	Locked	42	6534	3811
18	Locked	42	6571	4436
19	Locked	42	6402	3513
20	Locked	42	6568	3884
21	Locked	42	6906	3757
22	Locked	42	6896	3446
23	Locked	41	6957	3001
24	Locked	41	7263	4012
25	Locked	41	7534	3593
26	Locked	42	7236	2897
27	Locked	41	8169	3871
28	Locked	41	8178	2808
29	Locked	42	7519	2306
30	Locked	40	9037	3125
31	Locked	41	8569	3091

[posticas]

I called the number indicated above and seems no faults in my area

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	3.6	42	QAM 256	14
2	411000000	4.1	42	QAM 256	1
3	419000000	4.6	42	QAM 256	2
4	427000000	4.5	42	QAM 256	3
5	435000000	3.8	42	QAM 256	4
6	443000000	3.1	42	QAM 256	5
7	451000000	3.2	42	QAM 256	6
8	459000000	3.4	42	QAM 256	7
9	467000000	3.6	42	QAM 256	8
10	475000000	3.7	42	QAM 256	9
11	483000000	3.5	42	QAM 256	10
12	491000000	3.5	42	QAM 256	11
13	499000000	3.6	42	QAM 256	12
14	507000000	3.7	42	QAM 256	13
15	523000000	3.1	42	QAM 256	15
16	531000000	2.6	42	QAM 256	16
17	539000000	2.6	42	QAM 256	17
18	547000000	3.1	42	QAM 256	18
19	555000000	3.7	42	QAM 256	19
20	563000000	3.9	42	QAM 256	20
21	571000000	3.5	42	QAM 256	21
22	579000000	2.8	42	QAM 256	22
23	587000000	2.4	41	QAM 256	23
24	595000000	2.4	41	QAM 256	24
25	603000000	2.7	41	QAM 256	25
26	611000000	3.2	42	QAM 256	26
27	619000000	3.1	41	QAM 256	27
28	627000000	2.7	41	QAM 256	28
29	635000000	2.5	42	QAM 256	29
30	643000000	2.5	40	QAM 256	30
31	651000000	2.5	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	7141	7684
2	Locked	42	7781	8211
3	Locked	42	7433	7638
4	Locked	42	7441	7410
5	Locked	42	7317	6700
6	Locked	42	7470	6787
7	Locked	42	7657	7466
8	Locked	42	7291	7369
9	Locked	42	6763	6062
10	Locked	42	6877	6159
11	Locked	42	6675	5915
12	Locked	42	6732	5813
13	Locked	42	6338	5017
14	Locked	42	6492	4878
15	Locked	42	6207	3986
16	Locked	42	6441	4572
17	Locked	42	6534	3811
18	Locked	42	6571	4436
19	Locked	42	6402	3513
20	Locked	42	6568	3884
21	Locked	42	6906	3757
22	Locked	42	6896	3446
23	Locked	41	6957	3001
24	Locked	41	7263	4012
25	Locked	41	7534	3593
26	Locked	42	7236	2897
27	Locked	41	8169	3871
28	Locked	41	8178	2808
29	Locked	42	7519	2306
30	Locked	40	9037	3125
31	Locked	41	8569	3091

[posticas]

No faults in my area, called the number above. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	3.6	42	QAM 256	14
2	411000000	4.1	42	QAM 256	1
3	419000000	4.6	42	QAM 256	2
4	427000000	4.5	42	QAM 256	3
5	435000000	3.8	42	QAM 256	4
6	443000000	3.1	42	QAM 256	5
7	451000000	3.2	42	QAM 256	6
8	459000000	3.4	42	QAM 256	7
9	467000000	3.6	42	QAM 256	8
10	475000000	3.7	42	QAM 256	9
11	483000000	3.5	42	QAM 256	10
12	491000000	3.5	42	QAM 256	11
13	499000000	3.6	42	QAM 256	12
14	507000000	3.7	42	QAM 256	13
15	523000000	3.1	42	QAM 256	15
16	531000000	2.6	42	QAM 256	16
17	539000000	2.6	42	QAM 256	17
18	547000000	3.1	42	QAM 256	18
19	555000000	3.7	42	QAM 256	19
20	563000000	3.9	42	QAM 256	20
21	571000000	3.5	42	QAM 256	21
22	579000000	2.8	42	QAM 256	22
23	587000000	2.4	41	QAM 256	23
24	595000000	2.4	41	QAM 256	24
25	603000000	2.7	41	QAM 256	25
26	611000000	3.2	42	QAM 256	26
27	619000000	3.1	41	QAM 256	27
28	627000000	2.7	41	QAM 256	28
29	635000000	2.5	42	QAM 256	29
30	643000000	2.5	40	QAM 256	30
31	651000000	2.5	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	7141	7684
2	Locked	42	7781	8211
3	Locked	42	7433	7638
4	Locked	42	7441	7410
5	Locked	42	7317	6700
6	Locked	42	7470	6787
7	Locked	42	7657	7466
8	Locked	42	7291	7369
9	Locked	42	6763	6062
10	Locked	42	6877	6159
11	Locked	42	6675	5915
12	Locked	42	6732	5813
13	Locked	42	6338	5017
14	Locked	42	6492	4878
15	Locked	42	6207	3986
16	Locked	42	6441	4572
17	Locked	42	6534	3811
18	Locked	42	6571	4436
19	Locked	42	6402	3513
20	Locked	42	6568	3884
21	Locked	42	6906	3757
22	Locked	42	6896	3446
23	Locked	41	6957	3001
24	Locked	41	7263	4012
25	Locked	41	7534	3593
26	Locked	42	7236	2897
27	Locked	41	8169	3871
28	Locked	41	8178	2808
29	Locked	42	7519	2306
30	Locked	40	9037	3125
31	Locked	41	8569	3091

[posticas]

Called the number above and no faults in my area.

[posticas]

[Paul_DN]

Hi posticas,

Thank you for reaching out to us in our community and welcome, sorry to see your connection has been dropping, I was able to locate you on our system with the details we have for you and cannot see any issues.

Are you using a 3rd party Router, if you are please remove this by putting ours into Router mode, if not please check all your internal connections are hand tight once done unplug the Router from the power for 2 minutes then plug back in.

Regards

Paul. 

[posticas]

[posticas]

Hi

I am using the router in router mode. When broadband is dropping, both, wired and wireless devices looses internet connection. Sometimes it takes couple of minutes to establish, sometime few seconds, but this happens almost everyday. I will keep monitoring the thinkbroadband monitor and will upload screenshots here. See the screenshot from today uploaded below.