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Broadband down

Rosiehutch
Tuning in

My broadband is down this morning, app not showing any issues in area for broadband only TV

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Malachor
On our wavelength

Their status pages are utterly useless because they don't update them. Ever. 

I had to resort to 3rd party sites to get information on the actual state of the network because xgs-pon was down yesterday for many hub5x owners across South Wales.

Raised a post about it here but of course there were no responses from VM and everything I said was ignored. I expected as much.

Daniel_Et
Forum Team
Forum Team

Hi @Rosiehutch, thank you for your post.

We're sorry to hear about the problem you've been experiencing 😔

How have things been since you posted? Also, have you tried following the advice provided by @Tudor?

Information on how to fix internet problems can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel