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drate_j
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Broadband down

  • Trying to call virgin who won't answer over an hour waiting. Anyone know why my broadband isn't working (see images)Screenshot_20210123-191427_WhatsApp.jpg
  • Screenshot_20210123-191415_WhatsApp.jpg

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gary_dexter
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Alessandro Volta
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Message 2 of 6
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Re: Broadband down

Check the service status page 


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drate_j
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Re: Broadband down

Yep not quite that dense checked service page apparently it's all up and running went through all troubleshooting steps reset and restarted etc. Hoping maybe someone may have had similar issues 

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gary_dexter
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Alessandro Volta
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Message 4 of 6
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Re: Broadband down

Have you called the automated status line?


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drate_j
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Message 5 of 6
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Re: Broadband down

As mentioned in first post unable to get through to anyone. Waiting an hour first time (then cut off) half hour this time still waiting. 

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gary_dexter
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Alessandro Volta
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Re: Broadband down

That’s why I said the automated status line - 0800 561 0061


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