Broadband has been down since midnight on Wednesday. The hub flashes green mostly, sometimes white, sometimes red. Our upstairs neighbours are having the same problem, and while the Virgin status page is saying there's no local issue, when I phoned yesterday it said that 'it's a really complex issue that is taking them longer to resolve'.
Complete packet loss for the entire duration, so have had to hotspot constantly so I can work from home. Really not ideal. Have tried everything, resetting, rebooting etc. Please help!
If its a known fault there is nothing you can do until it is fixed.
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.