Broadband down again

[hissett]

That’s 3 days in a row Wi-Fi and broadband has been down at Le7 7nj. When are Virgin going to fix it?

[Client62]

Call the automated service 0800 561 0061 to hear about faults & fixes for your street.

[Gareth_L]

Hello hissett.

Thanks for your post.

Sorry to hear the broadband has gone down again.

I have checked the area and hub from here and it looks like you had a visit yesterday to get the hub swapped and internal cabling looked at.

Do you mind me asking if everything is okay now?

If not, please let me know and I can take a look into this for you.

Gareth_L

[hissett · Accepted solution]

Yes engineer came round yesterday (68784 Aksham) and changed the hub to a hub 5 (was a 3) and changed the cables to the router. All good now. 

[Carley_S]

Glad to hear this is all resolved for you now @hissett 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[hissett]

All good so far.