Broadband down TW10 7NH

[Jb371]

My broadband almost doesn't work last 4 days. VM is trying to repair it (as they said), but broadband is working only after 8pm these days. Whats going on? I don't want to hear your promise, I need result. TW10 7NH. 

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level (the "compensation "timer" can also be started on this number if appropriate).

What is that reporting ?

[Jb371]

Thank you for your reply. Robot told me that I can't use Virgin Media, they are working hard to fix the issue and expecting to fix by tomorrow 15:20. But they are doing this every day. For example, yesterday I was informed 4-5 times about issues and fixings. I don't understand what they are doing these 4 days with no result. 

[jbrennand]

Perhaps something like this.......😎

[Martin_N]

Hi Jb371,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issues you have had. 

I have taken a look on our side and I am unable to see any fault currently reported.

It does look as though there was a reported area fault but this has been resolved. 

^Martin