on 30-03-2022 22:08
Hi all,
I am having an issue with my broadband. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue.
Downstream tab:
I restarted my hub around an hour ago to reset the error counts and seem to be getting a huge number of Pre/Post RS errors on some channels so is this potentially a signalling issue?
1 | 139000000 | 0.9 | 38 | 256 qam | 1 |
2 | 147000000 | 0.9 | 38 | 256 qam | 2 |
3 | 155000000 | 1.2 | 38 | 256 qam | 3 |
4 | 163000000 | 1.7 | 38 | 256 qam | 4 |
5 | 171000000 | 2.2 | 38 | 256 qam | 5 |
6 | 179000000 | 1.4 | 38 | 256 qam | 6 |
7 | 187000000 | 1.2 | 38 | 256 qam | 7 |
8 | 195000000 | 1.5 | 38 | 256 qam | 8 |
9 | 203000000 | 1.5 | 40 | 256 qam | 9 |
10 | 211000000 | 2 | 38 | 256 qam | 10 |
11 | 219000000 | 2.2 | 40 | 256 qam | 11 |
12 | 227000000 | 2.2 | 38 | 256 qam | 12 |
13 | 235000000 | 2.2 | 38 | 256 qam | 13 |
14 | 243000000 | 1.7 | 38 | 256 qam | 14 |
15 | 251000000 | 1.5 | 40 | 256 qam | 15 |
16 | 259000000 | 1.9 | 38 | 256 qam | 16 |
17 | 267000000 | 2.2 | 38 | 256 qam | 17 |
18 | 275000000 | 1.7 | 40 | 256 qam | 18 |
19 | 283000000 | 2.2 | 38 | 256 qam | 19 |
20 | 291000000 | 2.2 | 38 | 256 qam | 20 |
21 | 299000000 | 2.5 | 38 | 256 qam | 21 |
22 | 307000000 | 2.5 | 38 | 256 qam | 22 |
23 | 315000000 | 2.7 | 38 | 256 qam | 23 |
24 | 323000000 | 1.9 | 38 | 256 qam | 24 |
1 | Locked | 38.9 | 131861 | 1563 |
2 | Locked | 38.9 | 875 | 1918 |
3 | Locked | 38.9 | 2400 | 879 |
4 | Locked | 38.9 | 77095 | 16 |
5 | Locked | 38.6 | 21 | 12 |
6 | Locked | 38.9 | 20 | 16 |
7 | Locked | 38.6 | 15 | 17 |
8 | Locked | 38.9 | 22 | 16 |
9 | Locked | 40.3 | 20 | 11 |
10 | Locked | 38.6 | 5 | 12 |
11 | Locked | 40.3 | 6 | 11 |
12 | Locked | 38.9 | 7 | 11 |
13 | Locked | 38.9 | 16 | 1 |
14 | Locked | 38.9 | 14 | 5 |
15 | Locked | 40.3 | 5 | 8 |
16 | Locked | 38.9 | 17 | 0 |
17 | Locked | 38.9 | 17 | 0 |
18 | Locked | 40.3 | 4 | 9 |
19 | Locked | 38.9 | 17 | 0 |
20 | Locked | 38.9 | 11 | 0 |
21 | Locked | 38.9 | 18 | 0 |
22 | Locked | 38.9 | 15 | 0 |
23 | Locked | 38.9 | 8 | 0 |
24 | Locked | 38.6 | 10 | 0 |
These are thrcurrent network status logs (with MAC addresses redacted):
30/03/2022 20:29:28 | notice | LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/03/2022 20:15:1 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/03/2022 20:09:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/03/2022 19:17:32 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/03/2022 19:15:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/03/2022 04:12:18 | Warning! | RCS Partial Service;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
29/03/2022 22:35:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
28/03/2022 23:11:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/03/2022 05:56:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/03/2022 05:56:12 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/03/2022 05:05:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/03/2022 22:49:23 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0; |
25/03/2022 21:22:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
on 21-04-2022 14:15
@Carley_S wrote:Hi @Stan1231, please keep us updated with how you get on. If you have any further issues or questions, please do not hesitate to get back in touch and we'll investigate further.
Hi,
We still appear to be having issues, looking at the BQM, that I provided above, you can see the huge spikes in latency/packet loss we’re still experiencing.
on 24-04-2022 10:28
Hi @Stan1231
Thanks for posting on our community forum!
I'm going to drop you a Private Message now to investigate further, please keep an eye on your inbox.
Regards