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Jingrey
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Broadband disconnecting

Good afternoon folks. I’m having problems with my broadband intermittently disconnecting. I have  kitchen appliances, lighting and burglar alarm connected wirelessly. I have desktop connected through Ethernet cable and all disconnect at least once a week, the only way they will re connect is if I switch the broadband box off and on again. I had a new v6 box some 8months ago and also an engineer to come and look at the problem but he was unable to resolve the issue. A constant connection to broadband is critical as I control my house alarm through WiFi, remotely and also set timers and cooking options on various kitchen appliances. When connection goes down and I’m away. Nothing can co next until I get home and switch box on off and on again

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jbrennand
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Re: Broadband disconnecting

As you say that ethernet connections drop at the same time (is that correct?) can you do this.
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Do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Corey_C
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Re: Broadband disconnecting

Thanks for your post and welcome to the Community Forum, Jingrey,

 

 

Sorry to hear that you have been having connection issues with your hub. Have things improved since your post?

 

Cheers,

Corey C

 

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