on 12-10-2022 09:13
Got a VM email pointing me to check my data usage. This link lead me to My Virgin Media page but there is no link there to check this. Am I missing something here?
Answered! Go to Answer
14-10-2022 11:35 - edited 14-10-2022 11:38
@SP60 wrote:Tried 2 other browsers. No luck. Also, tried my virgin media app on my phone and still no joy.
Do you have a direct link I can try?
You can try
https://www.virginmedia.com/myusage
but that will redirect you to a login for MVM so you may be no further forward. If you do reach the data page, it might not be that rewarding as often the customer's personal data is missing, just a generic template shows
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cant-view-stats/m-p/5147094
This 'feature' has been broken and unreliable for a long time
https://community.virginmedia.com/t5/Security-matters/Virgin-Media-Best-Bits-real-email/td-p/4305751
on 12-10-2022 09:54
It's a good point.
They should have a page or something showing TV Broadband and Phone Usage I don't see that anywhere?
Kind regards
Dean 👍 👍 👍
on 14-10-2022 10:48
Hey SP60, thank you for reaching out and I am sorry you are getting a blank page when trying to check your data usage.
Please can you let me know if you have tried a different device / browser?
You can also check your data allowance from your app.
If you are still having some issues with this I can help you look at this.
Please do let me know. Thanks
Matt - Forum Team
New around here?
on 14-10-2022 11:22
Tried 2 other browsers. No luck. Also, tried my virgin media app on my phone and still no joy.
Do you have a direct link I can try?
14-10-2022 11:35 - edited 14-10-2022 11:38
@SP60 wrote:Tried 2 other browsers. No luck. Also, tried my virgin media app on my phone and still no joy.
Do you have a direct link I can try?
You can try
https://www.virginmedia.com/myusage
but that will redirect you to a login for MVM so you may be no further forward. If you do reach the data page, it might not be that rewarding as often the customer's personal data is missing, just a generic template shows
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cant-view-stats/m-p/5147094
This 'feature' has been broken and unreliable for a long time
https://community.virginmedia.com/t5/Security-matters/Virgin-Media-Best-Bits-real-email/td-p/4305751
on 14-10-2022 11:55
on 16-10-2022 17:53
Hi there @SP60, welcome back to our forum and thanks for your post.
Sorry to see the website is not working for you to view your usage. What is happening when you are trying to view this?
Are you able to post a screenshot of what you can see? If possible, please ensure that you omit any personal information.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 16-10-2022 18:36
Here is the screen shot
on 16-10-2022 19:32
on 18-10-2022 20:12
Hi SP60
Thanks for coming back to the thread.
Please visit here - https://www.virginmedia.com/myusage - log in and then it'll be there 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill