Broadband data usage

[SP60]

Got a VM email pointing me to check my data usage. This link lead me to My Virgin Media page but there is no link there to check this. Am I missing something here?

[dmason197]

It's a good point.

They should have a page or something showing TV Broadband and Phone Usage I don't see that anywhere?

Kind regards 

Dean 👍 👍 👍 

[Matthew_ML]

Hey SP60, thank you for reaching out and I am sorry you are getting a blank page when trying to check your data usage.

Please can you let me know if you have tried a different device / browser?

You can also check your data allowance from your app.

If you are still having some issues with this I can help you look at this.

Please do let me know. Thanks 

[SP60]

Tried 2 other browsers. No luck. Also, tried my virgin media app on my phone and still no joy. 

Do you have a direct link I can try?

[goslow · Accepted solution]

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@SP60 wrote:

Tried 2 other browsers. No luck. Also, tried my virgin media app on my phone and still no joy. 

Do you have a direct link I can try?

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You can try

https://www.virginmedia.com/myusage

but that will redirect you to a login for MVM so you may be no further forward. If you do reach the data page, it might not be that rewarding as often the customer's personal data is missing, just a generic template shows

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cant-view-stats/m-p/5147094

This 'feature' has been broken and unreliable for a long time

https://community.virginmedia.com/t5/Security-matters/Virgin-Media-Best-Bits-real-email/td-p/4305751

[SP60]

Agreed. None of these work for me!

[Nathan_B]

Hi there @SP60, welcome back to our forum and thanks for your post.

Sorry to see the website is not working for you to view your usage. What is happening when you are trying to view this?

Are you able to post a screenshot of what you can see? If possible, please ensure that you omit any personal information.

Regards

Nathan

[SP60]

Here is the screen shot

[happywithmy350]

"Got a VM email pointing me to check my data usage."

That's nice - I remember the day people used to get called up and told off.. either way you shouldn't be getting e-mails like that ASA time

[John_GS]

Hi SP60

Thanks for coming back to the thread.

Please visit here - https://www.virginmedia.com/myusage - log in and then it'll be there 🙂

Best,