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Chantelleej
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Broadband cutting out - Northampton area

Hi all

I live in Northampton, postcode area NN2. I’m experiencing my third broadband outage in less than a month, the current one happening now and the last was less than a week ago. 

Before Christmas it was out for nearly two days, and all have been whilst working at home. It’s never been as bad as this for the past year and a half. Is anyone else in the same area experiencing this too..? 

Tried restart, and running a diagnostic test. 

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jbrennand
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Re: Broadband cutting out - Northampton area

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

See what they say when they test the connection.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Chantelleej
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Re: Broadband cutting out - Northampton area

Thanks John. I got back after 12 hours being at work, tried to call, no answer. Tried the number to check the status, said nothing was wrong. 

Looks like I’ll be trying again tomorrow! 

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