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Broadband connection

Hi

I changed over my recently installed Hub 4 back to my Hub 3 as the Hub 4 did not make any improvements on my WiFi issues. I called yourselves numerous times to advise that I still had no connection and on my last two calls I was advised that a signal would be sent to my Hub which would then allow it to work. It is now 21:15 and still no internet, neither through Ethernet connection or WiFi and this has caused a lot of problems for me as I need the internet for work. Can you please resolve asap. Thank you

Elva

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Alessandro Volta
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Message 2 of 7
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Re: Broadband connection

Wifi speed and connectivity is not promised on any hub.


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Re: Broadband connection

Quick enough to answer if they think your a new customer,soon as they realise you aren't put on hold then phone cuts off😏

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Re: Broadband connection

Wifi is part of a contract my as been limited or none on/off for a year they just take your money they don't care

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Alessandro Volta
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Re: Broadband connection

It’s not part of the contract.

The speed and physical connectivity delivered TO your hub is - anything connecting internally is down to you as a customer, not Virgin Media. 


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Message 6 of 7
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Re: Broadband connection

It is not an internal problem

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Alessandro Volta
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Re: Broadband connection

What is it then?


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