Broadband coax cable laid over ground

[neil8080]

Hi all,

This is the first time I have ever had virgin media, the cable to my house is coax, it has no termination point in the street, the little access black box that everyone else in the street has. It was laid on top of my garden for several metres, then ran under the grass at depth of 1-2cms.

This was all done before I bought the house, I have just getting my driveway redone, the contractors managed not to damage the bit where the cable was laid just under the grass, but they didn't lay it in a straight line, so it got damaged.

I am not happy with the way it was done in the first place, engineer is due out tomorrow, but I'm not paying for it to be fixed, it should never have been installed in this fashion.

  pix shows were it was laid over ground and then slightly under grass. After it goes under the driveway it turns left, does a loop and then connects to house on the right.

Opinions? Thoughts please?

Neil

[goslow]

This is a fairly typical standard for VM's cable installations.

What problems has the cable damage caused? Is the cable just damaged or cut through?

A cut cable will, very likely, be repaired with a connector and gel box. A repair tech will do that but is not likely to set about reburying the cable for you. Most likely that would be done by a VM sub-contractor team.

[neil8080]

Cable has been cut,

My new driveway is going were the cable once was, contractors will dig a trench tomorrow for VM to lay the cable, so the engineer has little to do apart from run a cable though it.

[goslow]

You will probably end up with a better job if you let your contractors do the work rather than a VM sub-contractor. The cable can be buried direct in the ground. Putting the cable in a duct/conduit before it is buried would offer you future flexibility to renew the cable, without more digging, if any further cable problems arose later on.

[Kath_P]

Hi neil8080, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your cabling. I can see the engineer has already been out and repaired things. No charge has been added for this either. 

Please let us know if you have any further issues. 

Thanks, 

[neil8080]

Hi,

Thanks for the reply, yes the VM engineer came out and was fantastic, very helpful and sorted it out easily. 

Please pass on my praise.

[vmrunreliable]

Are you sure it was a Virgin media engineer? 

[carl_pearce]

To be honest I wouldn't care if Stevie Wonder came out as long as my connection was sorted!

[Kath_P]

Hi neil8080, 

Thanks for coming back and updating us on how the visit went. We're glad the engineer was able to resolve things for you. 

If you have any further issues, you know where we are. 

Many thanks,