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Broadband bill

paolo2
Tuning in

on ‎17-11-2023 19:14

Hi 

I am now with BT broadband as of this morning. When I cancelled with virgin it was agreed that I would be disconnected on the 8th October. This didn't happen and now I've noticed a new bill for £49 for services from 16th to the 6th December. Sorry but now I'm no longer on virgin . Plus I paid £51 on the 4th November. I don't owe you anything and would like my unit to be collected please.

Regards

Paul West 

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Ashleigh_C
Forum Team
Forum Team

on ‎20-11-2023 10:51

Hi there @paolo2 

Thank you so much for your post and welcome back to the community forums, it's great to have you back. 

I am so sorry that this has happened and thank you again for posting, I'd be more than happy to check this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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