I had hoped that my Wi-Fi issues had been resolved after the visit from an engineer on Saturday after he removed some signal booster installed during installation. Although it has improved, the speed is far from stable downloading emails is so slow taking minutes just to load the text and 5 to 10 minutes if it contains pictures. Some sites are won't even load as they time out due to slow connection (usually with a notice about internet connection). My wife is a school teacher and does a lot of prep work in the evenings but is still having to use her mobile as a hot spot because the internet is so poor.
Just phoned customer services again, who insist that the only way they can help me is to send me a booster which will take 14 days to arrive. A few days I could accept but 14 is a joke especially as a signal booster was one of the items removed by the engineer. And then, if that does not work they will send a new Hub but my calculation that will be more than 30 days which is when I can cancel. So in 14 days, if the booster does not solve the problem I will be cancelling and not wait for the Hub as I am fed up being given the run around.
I have made a number of formal complaints but that seems a waste of time as I have yet t get a single response.