Hi
This is more of a rant. We returned to Virgin after many years and bad experience but had hoped things had improved.
Having been assured that the only charge would be £35 and confirmed that a new feed would be required from the street, surprise, surprise on the day of the day of installation the engineer came and said "You have no cable to the house, I've only come to install in the house!!!" Fortunately, she took a feed off the neighbour and we shared their feed for about a month but it was about a week and a second visit from an engineer before we got the 200MB.
That was in May last year and all was good apart from the extra £55 installation charge which I never got a response from other than "we will look into it" until December when we started getting issue with the Wi-Fi. But nothing major so we accepted it. Come January things got noticeably worse. Speed test showed that the speed would vary form 270-4MB while the test was being carried out. Then we would loose ALL Wi-Fi so I phoned to report an issue again and again. 2 Engineer visits later and we are still having issues, 3 drop outs in an hour so far this morning. I am getting extream grief from my partner and family, "why did we move 70MB from our old supplier is far better than northing or anything we are getting at the moment".
I have made 2 complaints so far but when I check on my account nothing is show, possibly as I made them while on the phone to support but I don't hold out much hope. All I want is a reliable service that I paying for is that too much to ask?
The idea of phoning up support to report I'm still having issues fills me with dread but I suppose I will have to but I will wait in the hope that it will resolve it's self and save my self from the grief.
The sad thing is that the Engineers and most of the phone support has been good, pity that does not lead to a good reliable service.
