on 20-02-2023 09:34
Hi, Customer since late December. Broadband stops dead increasingly often. Just for 30 seconds or more and then resumes. If I'm streaming music however, I have to re-start my playlist because the connection has been completely lost. It's very frustrating and I don't feel that I'm getting value for money. If I run the test thing it says it's all okay. When I try to take the next diagnostic step. It goes nuts, says I'm trying to login with something that's already in use, locks up and chucks me out!
on 20-02-2023 15:23
on 20-02-2023 15:50
on 20-02-2023 17:14
on 22-02-2023 20:51
Thanks for your post on our Community Forums @PAGillings, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing with the Wi-Fi services,
I've looked at the status of the hub and in the local area and no faults appear to be present.
Can you please confirm if perhaps there are any devices close to the hub that can be relocated or possibly placed on a wired connection to help quash the traffic on Wi-Fi?
Kindest regards,
David_Bn
on 28-02-2023 21:23
Hi.
Thanks. But in the nicest way. I'm not Bill Gates. I've never had to do this nonsense with any other broadband I've ever had. I'm paying good money for this to work out of the box and it doesn't. Have you got an actual phone number so I can talk to someone about getting rid of this useless system. My wife is a key worker and this useless broadband drops her out every few minutes. This is without comparison the worst broadband ever.
on 03-03-2023 12:09
Sorry to hear you feel this way @PAGillings.
Feel free to call our team on 0345 454 1111 or 150, if you wish to cancel the services.
Kindest regards,
David_Bn