on 27-07-2023 18:36
My Hub 5 is showing red light and no internet access. Can anyone help me out? How to sort this?
on 27-07-2023 18:40
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
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on 28-07-2023 15:09
Hey @Tarwinderkamboj,
Welcome to the Community Forums and thanks for the post.
Sorry that you are experiencing this issue, if the light on your Hub is a steady red one, this usually means there is something wrong with the cable connections, I would advise unplugging them and making sure they are securely plugged in.
I can also see from our system that a technicians appointment has been raised through for you, do let me know how this goes and if I can assist with anything else.
Joe