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Broadband Showing Red Light

Tarwinderkamboj
Joining in

on ‎27-07-2023 18:36

My Hub 5 is showing red light and no internet access. Can anyone help me out? How to sort this?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-07-2023 18:40

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Joseph_B
Forum Team (Retired)
Forum Team (Retired)

on ‎28-07-2023 15:09

Hey @Tarwinderkamboj,

Welcome to the Community Forums and thanks for the post.

Sorry that you are experiencing this issue, if the light on your Hub is a steady red one, this usually means there is something wrong with the cable connections, I would advise unplugging them and making sure they are securely plugged in.

I can also see from our system that a technicians appointment has been raised through for you, do let me know how this goes and if I can assist with anything else.

Joe

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