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SethEvans
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Broadband Quality Monitor dont work

Hi is anyone have their BQM working ? im constantly having red bar, i read that on BQM website

The latest version of the Virgin Media Superhub firmware (R36) hides the setting under Advanced settings > Tools > Ping - 'WAN Ping Respond', 'Respond to ICMP echo requests sent to WAN IP'

but with last software i cant find any option related to that and basically BQM dont work 

 

legacy1
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Alessandro Volta
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Message 2 of 21
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Re: Broadband Quality Monitor dont work

It may of moved? just go round looking for it you will find it.

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jbrennand
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Re: Broadband Quality Monitor dont work

Also check that your i.p. address hasn't changed since you set up the BQM - that caught me out a few months ago.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
SethEvans
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Re: Broadband Quality Monitor dont work

Adress IP is correct, im in Modem mode but few months ago was working ok 

 

Screenshot 2021-04-22 at 18.40.01.png

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jbrennand
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Message 5 of 21
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Re: Broadband Quality Monitor dont work

What router are you using? Is it a TP-Link one by any chance as they recently borked a software update that prevented respond to pings " being activatable"

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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SethEvans
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Message 6 of 21
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Re: Broadband Quality Monitor dont work

no, its ASUS RT-AC88U, but i dont think its router fault, as BQM ping a modem 

jka94036
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Message 7 of 21
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Re: Broadband Quality Monitor dont work

As far as I know you have to enable ping requests via the ASUS router settings and not the hub itself 

SethEvans
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Re: Broadband Quality Monitor dont work

WOW it worked, Thanks

Turned On ICMP Echo on router and BQM start registering. So when in Modem Mode its up to router not a modem itself, look that my last router update turned off IMCP Echo. 

Hope this gonna help others as well.

Tudor
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Message 9 of 21
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Re: Broadband Quality Monitor dont work

Yep, when in modem mode packets are just forwarded to your own router without any processing. This makes the Hub3 much more efficient as its processor is rather restricted.


Tudor
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Robert_P
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Re: Broadband Quality Monitor dont work

Thanks for the update SethEvans and glad to hear the issue has now been resolved.

 

If you need us again in the future please don't hesitate to get in touch with us.

 

Rob

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