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Broadband Problems in N20

For the second time this week I am told there are local issues in my area impacting my broadband. These may take 24-48 hours to fix. Does anyone else think this is acceptable?? With BB I have no WiFi, no TV and no home phone line. What recourse do I have here as these continues issues are not acceptable. And that before u get started on the weak and patchy WiFi. Vodafone wasn't perfect but at least it was consistent. 

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Re: Broadband Problems in N20

Depending on the length of the outages you may be entitled to automatic compensation:

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

If you want to complain the procedure is documented here:

https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/J3085_Code_of_Pract...

Unfortunately technology breaks sometimes, my BB and TV went down for a few hours a couple of weekends ago.  It was my first outage in a few years and frustrating but I accept that no service is bullet proof.

 

Wireless is easily disrupted by a number of external factors (Thickness of walls and building materials used within them, mirrors, fish tanks, cordless phones, baby monitors, microwave ovens, a neighbour's wireless router, etc.) so it is not something VM can control or guarantee.  The VM hubs, like all free ISP routers, are basic devices that for some people are fine but for others not so much.

There is a sticky post at the top of this board with good advice:
http://community.virginmedia.com/t5/Networking-and-wireless/Getting-a-better-Wireless-Network-Signal...

One option might be powerline adapters.  These use the electrical wiring in your house to create a wired network without the need for long cables.  They are rarely as fast as the manufacturer's claim but are a lot more stable and less prone to interference than wireless.  Some provide just wired connections and others come with additional wireless built in to allow you to create a wireless access point in parts of the house where the wireless signal is poor. Depending on the package you have you may be able to get free WifI boosters from VM via their Connect app.  If not then there are some powerline adapter reviews here:
https://www.techadvisor.co.uk/test-centre/network-wifi/best-powerline-adapters-3490638/  

Another option to improve your wireless is with a third party router.  It is what I and many other customers do and it can make a huge difference.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Broadband Problems in N20

Thanks Scott. Issue appears to be fixed today. Will follow your advice re weak WiFi and see what I can do. 

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