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Broadband Outage

Hi,

Broadband is out on View Close (HA1) and few surrounding streets. All connections have been checked. Online checks have been done. Green flashing list on Hub 3.0 router. Service status says good, but this can’t be correct. Needs engineer to check exchange.

Regards

Jitesh

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Alessandro Volta
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Re: Broadband Outage

Virgin Media don’t use Exchanges 


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Re: Broadband Outage

Sorry Distribution Box for FTTP or HTC. Power network were working on inspection hatch next to box so afraid issue might be related. 

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Very Insightful Person
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Re: Broadband Outage

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Broadband Outage

Good Morning Jitesh8,

 

Thanks for your post on our Communtiy Forums and a very warm welcome to you!

 

I've been able to look at the local area and it appears there is currently no outage showing.

 

How are the services looking currently? 

 

Kindest regards,

 

David_Bn

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Re: Broadband Outage

Services are fine now. Issues resolved as soon as power company stopped working the area.

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Re: Broadband Outage

Thanks for confirming for me.

 

If you experience any further issues, feel free to come back to us and we'll look into this for you

 

Kindest regards,

 

David_Bn

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