Showing results for 
Search instead for 
Did you mean: 

Broadband Outage NP19

On our wavelength


My internet has been out for a few hours now, ran the diagnostic test "routine" on my Hub3 and after going round in circles have ended up with this message "Sorry we cant run a test on your services right now".

Hub is just sat there with it's little green eye winking at me.

Checking VM online for a general BB fault just shows something wrong with the TV, "downdetector" reports many faults.

What do I have to do to get this resolved quickly?

Cheers Paul


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2