Broadband Issues

[Peter0510]

Any suggestions?

Network Log

Time Priority Description

12/08/2023 13:37:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 05:23:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 03:07:36	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 03:07:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 03:01:21	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 03:01:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 03:01:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:47:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:47:21	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:45:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:45:40	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:44:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2023 00:31:53	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Megan_L]

Hi Peter0510,

Thanks for using the Community Forums to get this issue with your connection looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

That is certainly a dreadfully colourful BQM you've posted! 

Could you confirm what issues are manifesting on your side please? 

I have checked on our side for any issues and your power levels are out of spec, but please let us know what is happening on your side so we can make sure it's definitely the cause. 

Thanks,

Megan_L

[Peter0510]

Hi Megan

Generally slow connections with pages taking time to refresh. I rebooted the router and this seems to have helped:

Peter

[Megan_L]

Thanks for coming back to me Peter 🤩 

That BQM does look a lot better, however your Hub's power levels on my side are still out of spec which may mean the issue might reoccur after some time. That's certainly not something I can allow, so I'm going to book an engineer visit for you 👨‍🔧 Just to prevent it from being an intermittent problem. 

I'll send you a private message now so we can get it booked in 🙂

Speak soon!

Megan_L

[Megan_L]

Hi Peter0510,

Thanks for chatting with me in our private messages, I was able to book an engineer visit for you 👨‍🔧

If you need to check, change or cancel the appointment, you can do so on your MyVM account under "Orders".

Please let us know how the visit goes and if you need any further help!

Thanks,

Megan_L