Virgin Media Community

[AndyDavidson196]

I am having buffering issues and complete loss of connection when I watch anything on an app such as ITV player on my tv, can you advise?

[jbrennand · Accepted solution]

How is the TV connected to the internet - wifi or ethernet cable? Are you using a VM TV box?

[AndyDavidson196]

John, it is usually connected by wifi but I have tried ethernet recently as well but makes no difference. 

[AndyDavidson196]

It is a  VM tv box.

[jbrennand]

Which box. TiVo, V6, 360 ?

Do you have any problems with other online services iPlayer, Netflix, Prime etc - or just ITV?

[AndyDavidson196]

Its a Samsung box, not sure if that helps, it is all services that are buffering, checked download speeds and it seems ok but is still buffering and eventually disconnecting. 

[jbrennand]

---

@AndyDavidson196 wrote:

Its a Samsung box, not sure if that helps, it is all services that are buffering, checked download speeds and it seems ok but is still buffering and eventually disconnecting. 

---

Not really - which is it...

[AndyDavidson196]

The smaller the one on the left. 

[jbrennand]

the smaller box is on the right - see the comment in the picture

[AndyDavidson196]

Sorry it is the TiVo R Box