Joined up again 13/01 and received a self install kit - 500Mbps broadband package. First point to mention is that there was no power supply provided with the Superhub 3 (was hoping for a Superhub 4 to be honest as previous experience with the 3 wasn't great).
Quite a painful experience trying to get a replacement power supply, with repeated disconnected calls, hour long waits on hold and conversations over messaging service taking place over a number of days doesn't help. Anyway, I've spoken directly to a person again today and am assured that another order has been placed.
Install was fine with the exception of the missing power supply. I did manage to find a power supply in my box of tricks that seems to power the router, but in terms of specification I'm not sure whether it's having an impact on broadband performance.
Speed appears to be fluctuating heavily over the course of the week or so. There was one joyous moment where it hit 470Mbps, but it's often below 200Mbps and has actually dropped to 30Mbps over WiFi at times.
I've tested via Cat6 ethernet and speed difference with WiFi is minimal. Checked all WiFi channels for interference and optimised that aspect too. Ethernet tests remain fairly consistent but maxing out around 200Mbps for the most part.
Odd thing is, I can run a speed test at one moment and it will be drastically higher or lower than another speed test run immediately afterwards.
Probably the questions to clear up would be:
Does the temporary power supply have the potential to make speeds fluctuate so much?
Is there likely to be an issue with my incoming line?
Is it a combination of both?
Hopefully one of the folks at VM will get sight of this soon and take a look for me.
A Hub4 isn’t better than a Hub3. If anything it worse.
However, post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
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Just a note to say it seems this issue is now resolved. I've finally received a power supply and ruled that out as the only issue, though it was one of them.
Also seems that the incoming coax cable is as old as the house, so I've done some maintenance, replaced cabling and sockets etc. This coupled with my new power supply seems to have resulted in much more consistent (and satisfying!) speeds.
I also added a WiFi 6 router to boost that aspect of the connection and all is well in the world.
Appreciate the VM staff present on these forums can only reply as quickly as they can get through messages, so if/when you do get to this, please don't worry about replying.
Cheers for the replies from the chaps in the community last week!