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BiggBadBri
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Broadband Intermittienty disconnecting

We have been having some issues, which seem to have worsened over the last couple of weeks where our BB connection drops out entirely for a few minutes per day. Seems to be when were both on voice conferences through teams/skype, and impacts all devices connected to the network so isn't related to the device.

It's pretty frustrating dropping out of calls in the middle of them (happened twice in a 2 hour call this morning), so would appreciate some support please.

I've read another thread on this, and have called 08005610061 which reports no issues, have checked the coax cables are tight & have now set up a broadband quality monitor as follows;

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3579a14000d7c666e5826ebbd89b829d32...

 

 

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jbrennand
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Re: Broadband Intermittienty disconnecting

The BQM isn't populating. Either you inputted the wrong current i.p. address on the TB site, or the Hub or your own router (?) is set to not respond to pings.

You didn't say... are your problems evident just on wifi connection or are they evident on ethernet cable connected devices too?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
BiggBadBri
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Re: Broadband Intermittienty disconnecting

It just auto populated the IP address on the website. 

It's on Wi-Fi, haven't got anything other than the smart tv in the living room connected to ethernet 

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BiggBadBri
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Re: Broadband Intermittienty disconnecting

No router too, just straight through the hub

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MikeRobbo
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Alessandro Volta
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Re: Broadband Intermittienty disconnecting

Go into your Hub settings and put the Hub Firewall to the settings shown below.

Hub-3-Firewall

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
gary_dexter
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Alessandro Volta
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Re: Broadband Intermittienty disconnecting


@BiggBadBri wrote:

No router too, just straight through the hub


We’re you connected to a VPN at the time?


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BiggBadBri
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Re: Broadband Intermittienty disconnecting

Hi

Firewall settings were already set as that,.Just checked.

Yes, both work laptops through a VPN, but my iPhone loses the BB  connection at the same time 

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BiggBadBri
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Re: Broadband Intermittienty disconnecting

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BiggBadBri
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Re: Broadband Intermittienty disconnecting

Still had issues today, could do with some support please.

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