We have been having some issues, which seem to have worsened over the last couple of weeks where our BB connection drops out entirely for a few minutes per day. Seems to be when were both on voice conferences through teams/skype, and impacts all devices connected to the network so isn't related to the device.
It's pretty frustrating dropping out of calls in the middle of them (happened twice in a 2 hour call this morning), so would appreciate some support please.
I've read another thread on this, and have called 08005610061 which reports no issues, have checked the coax cables are tight & have now set up a broadband quality monitor as follows;
The BQM isn't populating. Either you inputted the wrong current i.p. address on the TB site, or the Hub or your own router (?) is set to not respond to pings.
You didn't say... are your problems evident just on wifi connection or are they evident on ethernet cable connected devices too?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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