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Gandalf2
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Broadband Hub3

I keep setting the Virgin Router 3 to duel 2.4 and 5 GHz, tick the box for both and apply the changes. I seem to achieve better speed set to both, but I'm finding after a while it defaults back to 2.4 automatically with the ticked box of 2.4GHz only. Am I doing something wrong? Can someone please advise.

Thank you

 

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gary_dexter
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Alessandro Volta
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Re: Broadband Hub3

Do a 60 second pinhole reset on the hub and test again 


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Gandalf2
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Re: Broadband Hub3

Doing the 60 second pinhole reset would that maintain all my settings and router settings? and do you believe the pinhole reset would resolve the problem?
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gary_dexter
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Re: Broadband Hub3

No it would factory reset it to base again.

And possibly. 


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Tom_F
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Re: Broadband Hub3

Hi Gandalf2, thanks for your post.

 

Sorry to hear you've had this problem with your hub settings reverting to default. As far as I'm aware this would only usually happen if there's been a firmware update (not very frequently). In case there is a software issue causing it, a factory-reset as advised above would be the first thing to try:

 

With the Hub turned on, push the pinhole button all the way in and hold it there for a timed 60 seconds. Bear in mind your Hub settings and your passwords/passphrase for both the WiFi networks & settings will revert to the two printed on the Hub sticker on its base/side/card so all devices will need to be reconnected manually.  

 

Let us know if that helps.

 

Tom 

 

Gandalf2
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Re: Broadband Hub3

Thanks, the Hub seems to have stabilised over the last 2 days holding on to the rotation between 2.4 and 5 GHz so will leave the pinhole reset for the time being. 

Regards

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