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Broadband Dropping Solid Red Light

For some time I've had frequent drops in my broadband connection, thought it may be due to wifi deadspots so invested in Google Mesh Wifi but this hasn't solved the problem, the wifi connection is stable throughout the house and when I do have a connection it is hitting 212mbps in all rooms so the mesh wifi is fine. Today has been abysmal with no internet connection several times. Have noticed that there is a permanent red light on the bottom of the box normally white or amber in modem mode. Have rebooted, pin hole reset but no difference. 

 

 

 

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Re: Broadband Dropping Solid Red Light

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-3.940256 qam25
2202750000-240256 qam9
3210750000-2.238256 qam10
4218750000-238256 qam11
5226750000-2.238256 qam12
6234750000-2.538256 qam13
7242750000-2.438256 qam14
8250750000-2.538256 qam15
9258750000-2.738256 qam16
10266750000-2.940256 qam17
11274750000-338256 qam18
12282750000-338256 qam19
13290750000-3.238256 qam20
14298750000-338256 qam21
15306750000-3.238256 qam22
16314750000-3.538256 qam23
17322750000-3.538256 qam24
18410750000-3.738256 qam26
19418750000-438256 qam27
20426750000-440256 qam28
21434750000-4.238256 qam29
22442750000-3.938256 qam30
23450750000-438256 qam31
24458750000-3.938256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.317379881302
2Locked40.341311236
3Locked38.638711052
4Locked38.93799863
5Locked38.93580642
6Locked38.935181235
7Locked38.933882276
8Locked38.933492582
9Locked38.932632020
10Locked40.332661875
11Locked38.933601906
12Locked38.934241797
13Locked38.636342089
14Locked38.92378921560
15Locked38.9136141499
16Locked38.933381240
17Locked38.93231869
18Locked38.94719292
19Locked38.92898267
20Locked40.98445242
21Locked38.91771200642
22Locked38.9184393311108
23Locked38.91168380723788
24Locked38.9453400182
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Re: Broadband Dropping Solid Red Light

Channel             Frequency (Hz)            Power (dBmV)      Symbol Rate (ksps)   Modulation  Channel ID

1                          32600000                       5.05                           5120                            64 qam           4

2                          53699918                        5.1                             5120                           64 qam            1

3                           39399873                        5.1                            5120                            64 qam           3

4                          46200021                         5.1                            5120                            64 qam             2

Upstream Bonded Channels

Channel  Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1              ATDMA          0                                 0                 0                  0

2             ATDMA           0                                  0                  0                 0

3             ATDMA           0                                  0                  0                 0

4            ATDMA            0                                  0                   0                  0

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Re: Broadband Dropping Solid Red Light

Network Log

Time                                            Priority               Description
22/06/2020 09:56:53                   notice                LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


22/06/2020 09:56:32                 Warning!             LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


22/06/2020 06:30:15                  Error                 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/06/2020 16:45:51                critical                 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2020 11:00:17                   Error                 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2020 10:41:58                Error                     DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


17/06/2020 09:34:59                Error                      DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


17/06/2020 09:23:42                Error                      DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


17/06/2020 08:42:28                Error
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


17/06/2020 00:49:55               Error             DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


16/06/2020 23:18:33             critical            No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


16/06/2020 16:57:25            Error              DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


16/06/2020 02:20:50           Warning!        Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


16/06/2020 01:12:25           Error                DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


12/06/2020 13:33:50           critical              No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


11/06/2020 05:42:26            Error                 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/06/2020 05:24:7              Error                 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/06/2020 04:17:7              Error                 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


11/06/2020 04:05:50            Error                 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


11/06/2020 03:24:36            Error                  DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Message 5 of 11
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Re: Broadband Dropping Solid Red Light

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your broadband services. 

 

I've been able to look at the stats on the hub and it appears that everything appears to be in spec.

 

How have the services been running since your most recent post?

 

Do you have any issues with the connection on Ethernet connection?

 

Kindest regards,

 

David_Bn

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Re: Broadband Dropping Solid Red Light

Hi, today has been awful, wifi stays connected but the internet connection has dropped out about 7 times, its not just affecting one device, all in the house are experiencing it. Spoke to customer service yesterday who said do a pinhole reset, did that, red light on again, rebooted red light on again, phoned customer service again, please do pinhole reset, did it again, is it connected, yes, OK thanks goodbye. Feels like they dont listen, 

Just dropped now again!! 

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Re: Broadband Dropping Solid Red Light

My set up is normally hub in modem modem, mesh router connected to the hub via Etherley, 1gb switch connected to the mesh router via Ethernet with smart TV, smart home hub, games console connected to the switch.

Following latest pinhole reset I didnt put back into modem mode so had the hub WiFi and mesh wifi connections both running, a device connected to each and Internet dropped on both (just gone again!!)

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Re: Broadband Dropping Solid Red Light

HI Bonzadog, I am sorry about this I have done some remote checks and there is a flagged issue with your hub I will pop you a PM and we can run some further diagnostics, keep an eye out for the purple envelope 🙂

Zoie

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Re: Broadband Dropping Solid Red Light

Booked an engineer to come and have a look, please keep us posted on how your visit goes and if you have any more issues 🙂

Thanks,

Zoie

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Re: Broadband Dropping Solid Red Light

Hi Zoie, thanks for arranging the engineers visit, very helpful guy called Dan came, the cables were very old so he renewed some, also power from the cabinet was borderline so he turned that up. Asked me to ring him after a few days to let him know how it is and if still problems he'll come back as he is always in the area.

Have still had some dropped internet connections but less than before we are running the WiFi signal from the Hub 3 alongside the Mesh wifi to compare the two, I bought the Mesh because with the wifi signal from the hub 3 I can only get wifi in the room that the hub is in and there are 3 floors to my house. Looking at logs quite a few DHCP renew messages, DHCP Reconnect Warnings, I dont know if these are normal.

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