Virgin Media Community

[lloydanglesea]

Hi - my broadband has been down since last night and still is. S72 area.

I have a blue flashing light on the front of the router.

Any help would be appreciated. 

Thanks,

Lloyd 

[Client62]

Check for a local fault via 0800 561 0061 it is an automated service.

[lloydanglesea]

Hi - no local fault. I have tried reboot, tried factory reset and still the same. 

You got any other ideas?

Thanks,

Lloyd

[Client62]

Call it in as a fault.   

[lloydanglesea]

have you got the phone number?

[Keltosh]

Tel: 0345 454 1111

Ive rung them this morning as we have the same issues in the BD20 area. ( Network Trial )

[lloydanglesea]

thank you - did they manage to resolve your issue? 

I'm just calling them now

[Keltosh]

They’ve logged the fault but haven’t given a timescale for a resolution.