Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
robmana
  • 2
  • 0
  • 0
Joining in
99 Views
Message 1 of 3
Flag for a moderator

Broadband Down Enfield

a month ago

Hi all, our broadband has gone down with a solid white light on our Hub 4 and a light we’ve not seen before on our TV box.

Unfortunately Virgin don’t support diagnostic testing on the Hub 4 (which I find unbelievable) and their call centre just says that they’re busy and to call back later.

any thoughts as to how we get service back?!?! 

0 Kudos
Reply
jbrennand
  • 20.48K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
84 Views
Message 2 of 3
Flag for a moderator

Re: Broadband Down Enfield

a month ago

But is it a bright or a dimmed white light ?

https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean

Quick question is it just wifi connections that are "down" or are devices connected on ethernet cables also dropping at the same time.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
robmana
  • 2
  • 0
  • 0
Joining in
80 Views
Message 3 of 3
Flag for a moderator

Re: Broadband Down Enfield

a month ago

All back now John, thanks for the reply!

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum