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Broadband Disconnections

New customer here. I seem to be having several disconnections during daytime. My computers are connected wired using ethernet cable. Is there anything wrong with the information below?

Time Priority Description

01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 10:13:15Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 17:10:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 12:16:45criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:23:10Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:23:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:23:9Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:58Warning!Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:53Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:53Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:23Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 11:22:22Warning!RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 20:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
   
   
   
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Re: Broadband Disconnections

asd

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000048.5512032 qam3
23940005848.3512064 qam4
33259991348512064 qam5
42579998447512016 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

asd

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Re: Broadband Disconnections

asdasd

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1266750000-2.538256 qam17
2138750000-138256 qam1
3146750000-0.738256 qam2
4154750000-0.238256 qam3
5162750000-0.240256 qam4
6170750000038256 qam5
7178750000-0.938256 qam6
8186750000-0.738256 qam7
9194750000-1.238256 qam8
10202750000-1.238256 qam9
11210750000-1.240256 qam10
12218750000-1.538256 qam11
13226750000-138256 qam12
14234750000-238256 qam13
15242750000-1.538256 qam14
16250750000-2.238256 qam15
17258750000-2.238256 qam16
18274750000-2.538256 qam18
19282750000-2.538256 qam19
20290750000-2.938256 qam20
21298750000-2.538256 qam21
22306750000-3.238256 qam22
23314750000-2.538256 qam23
24322750000-340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9260
2Locked38.9440
3Locked38.9190
4Locked38.611090
5Locked40.9310
6Locked38.94220
7Locked38.911917
8Locked38.91550
9Locked38.970
10Locked38.9140
11Locked40.3350
12Locked38.960
13Locked38.926550
14Locked38.950
15Locked38.928450
16Locked38.9120
17Locked38.91230
18Locked38.9440
19Locked38.92080
20Locked38.9400
21Locked38.915480
22Locked38.9340
23Locked38.925280
24Locked40.9450

 

asdasd

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