Broadband Consistently Dropping

[SteveGUK]

Hi despite a change to a Hub 5 our and our neighbours broadband in HA4 7 continues to drop off before the Hub change we were advised we had over 100 drops 

Losing broadband also stops accessibility to recorded content. Whilst a sub has been provided its literally nothing. 

Service is more important as the system also provides connectivity to CCTV and Vehicle charging (Discounts with Octopus are reliant on connectivity. ) 

Virgin have traded on the fact Openreach have not provided Fiber locally but that is about to change. I suspect there will be a migration when it goes live as Virgin seems to be taking customers for granted.

[Daniel_Et]

Hi @SteveGUK 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you're having and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel