Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
91 Views
Message 1 of 4
Flag for a moderator

Broadband Connection losses

My Broadband keeps failing usually around 530pm every night for over an hour and disconnecting me from XBOX live. I did a full pin reset of the Hub the other day and the WIFI has also sucked since then.

In the Hub Status i am getting notes like 

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-

CS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-

LAN login FAILED : Incorrect Username / Password /

SYNC Timing Synchronization failure - Loss of Sync;CM-

 

 

any ideas what is causing these faults please

0 Kudos
Reply
Highlighted
  • 17.38K
  • 1.83K
  • 3.02K
Very Insightful Person
Very Insightful Person
49 Views
Message 2 of 4
Flag for a moderator

Re: Broadband Connection losses

What happens around 5.30 on devices connected by ethernet cable. What do the Hub lights do/show when it happens - and what Hub model is it?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
40 Views
Message 3 of 4
Flag for a moderator

Re: Broadband Connection losses

The hub light remains white.     My xbox that is hard wired. Drops full connection from xbox live and takes 30 to 45 secs to let me log back on.    Wireless devices in the house also drop connection.   

0 Kudos
Reply
Highlighted
  • 17.38K
  • 1.83K
  • 3.02K
Very Insightful Person
Very Insightful Person
20 Views
Message 4 of 4
Flag for a moderator

Re: Broadband Connection losses

You didnt say which Hub model it is. The Hub light remaining white might suggest it isn't dropping - it would be flashing. So can you follow this.
_____________________________________________________________________________

First do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Also, post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” (as per instructions on the TB website) when you have the first 24h period.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply