I've been a virgin media customer since June 2022 and have had constant issues with my Wi-Fi. I live in a poor signal area, so when the wifi doesn't work, I can't really use the data on my phone or hotspot and it's really starting to affect my work when I'm at home (software developer - 90% remote).
When I do a speed test, I get download speeds of 100Mbps+, which is what I'd expect on my plan. However, sometimes it will report those speeds but nothing will load on social media and then I'll be disconnected from the wifi 2 seconds later, before reconnecting again soon after. This goes on all the time and on multiple devices. When I'm simply scrolling online or more frustratingly when I'm watching something on a streaming platform or gaming. Sometimes I'll have hours without noticing it disconnect, on bad days it disconnects every hour or so. This happens in every room in the house, even when I'm sitting directly next to the router. I've tried rebooting the router, removing and reinserting the coaxial cable etc. but nothing seems to resolve the problem for more than a day or two. I haven't tried moving the router as I only have 1 virgin media coaxial access point and no ethernet points (with access to power nearby) setup in my new home yet, but as I mentioned previously, I have the same issue when sat directly next to the router.
I have seen in a previous post there was an issue with Chromecasts affecting hub 2 performance, however, this was a post from 2018. I have a hub 3 and the latest Google Chromecast so I'm not sure if this could still be an issue and how it could be resolved.
I've considered getting a Google nest mesh wifi system to boost the signal, but I don't want to waste nearly £200 and it not solve the problem. Please let me know if you have any ideas that might help me, or if not, how I can speak with someone that might help at Virgin.