2 weeks ago
I have noticed my connection has been dropping out several times a day recently. Any ideas based on my router status?
Cable Modem StatusItem Status Comments
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
Hi there @sky0000547
Welcome to the community and thank you for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. Thanks for your patience.
Sorry to hear you've been having these broadband connection drops. Have you been using a wired or wireless connection? How has the connection been since?
Let us know and we'll do our best to help.
Hollie - Forum Team
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Thanks for the reply.
The dropout was for both wired and wireless connections. It does appear to be better today. Has something been done to it?