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Broad band issues

Can anyone from VM call me on my mobile?

Called a few times to CS and the BB Wifi problem is still the same

Getting a bit scunnered with it now.

I think the Router/Modem needs Replaced

Done all the Reboots and Reseted the Router and the problem is still the same

Getting white lights with Green lights

and All Green lights coming on

Would like to get an Engineer out before I cancel and take my business

to another ISP

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Alessandro Volta
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Message 2 of 13
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Re: Broad band issues

What is the actual problem that you are having ?

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Message 3 of 13
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Re: Broad band issues

What exactly is the issue?


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Re: Broad band issues

I signed up a few weeks ago for a bigger BB
and ever since then the wifi has been crashing daily
I dont just mean once
I am in the settings nearly ever 10 to 20 minute trying to reconnect
I think the longest I have been on is about an hour.
This is for a Laptop and mobile wifi
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Alessandro Volta
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Message 5 of 13
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Re: Broad band issues

Welcome to the Trials & Tribulations of Wi-Fi

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.

Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 6 of 13
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Re: Broad band issues

That ok what your saying but my wifi was generally quite good

but since I upped the package it has continually gave me problems

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Alessandro Volta
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Message 7 of 13
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Re: Broad band issues

What are wired connections like? Do they also drop?


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Message 8 of 13
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Re: Broad band issues

I only use wifi in my house

Not used a wired connection for years now

Laptop mobiles and a tablet

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Alessandro Volta
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Message 9 of 13
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Re: Broad band issues

We need to ascertain if it’s just the WiFi dropping or the entire connection 


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Message 10 of 13
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Re: Broad band issues

as I say I have not used a wire connection for years now.

Dont even know if i still have them

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