Thanks again Jonntlworld. There is a few errors in there but nothing too concerning from what I can see.
Have you been able to set up the BQM? That may help shed a bit more light on this for us. Also,if testing a wired connection isn't possible I'd also recommend going through the troubleshooting tips here & here to help rule out any WiFi-specific issues - as these are often beyond our control unfortunately.
The signal drops at random times regularly throughout the day affecting people using it in all parts of the house not any one location, so it seems more like an intermittent issue with the signal than anything specific to a location or particular device.
Thanks for getting back to us. I've checked your account, and everything still looks good from our end. I can also see from your BQM monitor that you haven't experienced any drop outs over the past 24 hours.
How has your connection been over the past few days? Are you still experiencing issues? Have you tried downloading our Virgin Connect App at all? The app can help to troubleshoot WiFi issues, and will allow you to scan for blackspots in your home.
sadly not. I was on a Zoom call last night and the connection kept cutting out - not just low quality but literally stopped connecting regularly through the 90 minute call. This is typical. Not just my laptop but poor connectivity is suffered by other users in the household.
Hi David, we've not noticed any serious problems with the set top box (eg TV) only the WiFi. The signal has been better today, but previous to that it has been very intermittent and liable to stop working without notice. What are the problems indicated on your system? Thanks, Jon