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Jonntlworld
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Brighton BN2 intermittent connection

WiFi connection in the BN2 area is terrible, keeps going off intermittently making it impossible to use the internet

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lotharmat
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Re: Brighton BN2 intermittent connection

Do you have the facility to test with a wired connection?

It could just be a WiFi issue local to your property!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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jbrennand
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Message 3 of 26
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Re: Brighton BN2 intermittent connection

Also, call the “free & automated” Service Status number - 0800 561 0061 and see if there ia "known fault".

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Katie_WT
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Re: Brighton BN2 intermittent connection

Hi there @Jonntlworld

 

Welcome back to our Community, sorry that you're having some broadband issues recently. As @lotharmat has asked, have you managed to test a wired connection for us at all to see how things are? 

 

I have located your account from here to go through some checks and diagnostics - we can see that you rebooted just over 24 hours ago which is great; how's things been since then? At the time of writing there are no known area issues showing for your region and no errors showing either. All your signal levels are within the specifications we would expect for your package and equipment. 

 

In regard to the WiFi, we can see that one of your devices is actually too close to the hub. The system is advising that this could be using up valuable bandwidth. if you can connect this device via ethernet, it may improve things for other WiFi devices in your home. This device is a very heavy user and may be worth having a check to see if it would be happier elsewhere. 

 

Keep us posted. 

 

 

Katie - Forum Team


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Jonntlworld
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Re: Brighton BN2 intermittent connection

Thanks all. 

No obvious issues and the tests show nothing wrong with network.  However, the intermittent service is still a problem. Rebooting the hub did not improve things.

Not sure what the big wifi user is that is close to our hub, but it is possible that it refers to our Amazon Prime firestick which could use bandwidth when the TV is on. However the problems with the wi fi are not when that is in use, but other times too, so it seems unlikely to be related.

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Molly_G
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Re: Brighton BN2 intermittent connection

Hi @Jonntlworld,

 

Thanks for your reply and for carrying out the checks. Have you seen an improvement at all over the weekend?

 

It's worth noting that with the Amazon Firestick, data can still be used if the TV is left on standby and not switched off completely. Are you able to check whether ensuring this helps improve the WiFi for your other devices at all? 

Just to also confirm, are you solely experiencing these issues with WiFi connection and not devices connected via ethernet too?

 

Thanks,

 

 

Molly_G
Forum Team



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Jonntlworld
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Message 7 of 26
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Re: Brighton BN2 intermittent connection

Hi, there seem to be problems when the firestick is off as well as left on and unused. We haven't been able to check a direct ethernet connection.

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Tom_F
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Re: Brighton BN2 intermittent connection

Hi Jonntlworld, checking on this today I can't see any issues at all everything appears to be fine. It would be helpful if you're able to test an Ethernet connection and/or post some hub data so we can check for any problems there. 

 

If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and post them here. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 
 

You can also set up a free Broadband Quality Monitor to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

 

Tom

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Jonntlworld
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Message 9 of 26
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Re: Brighton BN2 intermittent connection

Thanks Tom, posting below:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500002.740256 qam1
21467500002.540256 qam2
31547500002.440256 qam3
41627500002.240256 qam4
51707500002.540256 qam5
61787500002.240256 qam6
71867500002.240256 qam7
81947500001.940256 qam8
92027500001.740256 qam9
102107500001.940256 qam10
112187500002.240256 qam11
12226750000240256 qam12
13234750000240256 qam13
14242750000240256 qam14
152507500001.740256 qam15
162587500001.540256 qam16
172667500001.740256 qam17
182747500001.740256 qam18
192827500001.440256 qam19
202907500001.240256 qam20
212987500001.740256 qam21
223067500001.940256 qam22
233147500001.540256 qam23
243227500001.740256 qam24



 
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Jonntlworld
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Message 10 of 26
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Re: Brighton BN2 intermittent connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000043.5512064 qam6
25370000044.8512064 qam5
33940005443512064 qam7
43260007742.5512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0010
4ATDMA0020
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