Also, call the “free & automated” Service Status number - 0800 561 0061 and see if there ia "known fault".
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome back to our Community, sorry that you're having some broadband issues recently. As @lotharmat has asked, have you managed to test a wired connection for us at all to see how things are?
I have located your account from here to go through some checks and diagnostics - we can see that you rebooted just over 24 hours ago which is great; how's things been since then? At the time of writing there are no known area issues showing for your region and no errors showing either. All your signal levels are within the specifications we would expect for your package and equipment.
In regard to the WiFi, we can see that one of your devices is actually too close to the hub. The system is advising that this could be using up valuable bandwidth. if you can connect this device via ethernet, it may improve things for other WiFi devices in your home. This device is a very heavy user and may be worth having a check to see if it would be happier elsewhere.
No obvious issues and the tests show nothing wrong with network. However, the intermittent service is still a problem. Rebooting the hub did not improve things.
Not sure what the big wifi user is that is close to our hub, but it is possible that it refers to our Amazon Prime firestick which could use bandwidth when the TV is on. However the problems with the wi fi are not when that is in use, but other times too, so it seems unlikely to be related.
Thanks for your reply and for carrying out the checks. Have you seen an improvement at all over the weekend?
It's worth noting that with the Amazon Firestick, data can still be used if the TV is left on standby and not switched off completely. Are you able to check whether ensuring this helps improve the WiFi for your other devices at all?
Just to also confirm, are you solely experiencing these issues with WiFi connection and not devices connected via ethernet too?
Hi Jonntlworld, checking on this today I can't see any issues at all everything appears to be fine. It would be helpful if you're able to test an Ethernet connection and/or post some hub data so we can check for any problems there.
If you're unsure how:
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, & network logs pages and post them here. Please don’t include personal data or MAC addresses - if you copy/paste the data the forum software should blank them out for you.