@l2igh wrote:
What would be really nice would be for Virgin to contact the customer to resolve such issues I really dont know what to do now, email, no reply, chat no reply, CEO email no reply, ticker no reply
Customer service make up your own mind
starting a new thread won't help.
if you want/need to speak with customer services, then you need to call them on 150 or 0345 454 1111 - 08:00 is the best time to get through with the least queueing.
if you would rather wait here for a response from VM, that can take 5 - 10 days.
I agree that support is dreadful, but that's what you've gotta work with. If you don't like it, cancel when you can and move to a supplier that is known for good CS.