on 31-07-201922:11 - last edited
a week ago
No error messages. I can't connect to the booster at all. The Virgin Connect App shows the booster, but it says No devices connected.The boosters do not show as an option when I select available Wi-Fi networks.
Try turning off the power at your sockets, then unplug your Boosters, plug them back in and power up again. When the adaptors are paired and working correctly, the Connection light will be off with the Power light on.
If the Connection light is on you can try the following to improve the connection:
Move the Boosters to different sockets. Remember, the Boosters need to connect directly to a mains socket, they can't be connected to an extension adaptor Remove any devices that may be causing interference, such as surge protectors. Move the Boosters away from any devices that have a motor like a washing machine as this can interfere with the network Make sure that the Ethernet cables are working and securely plugged into the devices The Boosters may need to be synced. Follow the advice above on how to setup and secure your Boosters Factory reset. Press the Reset button on each Booster for 7 seconds to return the kits to factory settings. Follow the advice above on how to set up and secure you Boosters again. If you have a WiFi Booster and you are unable to connect, make sure you haven't pressed the WiFi button on the side of the Booster by accident. This button will turn the WiFi on the Booster off and on.
on 01-08-201909:21 - last edited
a week ago
Thanks for your response. I've done that 7 times already, with a reset for the past 4. I also went through this with the helpdesk.
The connestion is there, the boosters paired (by all accounts) and they register on the Hub. What I can't get is any devices to connect to the boosters, or trace the wifi network associated with the boosters.