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Boosters dont work

Can't get a signal in bedroom, so got free boosters from virgin. All connected, asked me to scan details on back which I did, then it tried to set them up, then it asked me to reboot them, which I did, it said it would check them then asked me to install a new booster device from start again. Which I'd just done, now the big one connected to my router keeps flashing red, and the one in the bedroom is flashing white, and my signal is still crap. I've tried it 3 times now,

i Only want virgin to answer this as I refuse to go out buying more expensive boosters when virgin get paid £100 a month to supply services to my home. 

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