Try calling it in (on 150 VM line - or 0345 454 1111 others) – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly although there are some technical issues on the lines this week
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
Or, a VM person should pick this thread up as soon as they see it and be able to help but it can take 5-10 days,
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
