Can anybody help me as I’m trying to connect the booster to virgin connect app but keeps saying someone is signed into it so I carnt how do I find out who’s connected to it to ask them to remove it thank you
Go to Answer
it may be a good idea to carry out a factory reset on the Hub …
Instructions for Hub 3
With the Hub Powered on use a paperclip or similar and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
Found this answer helpful? Share it!