It has been over a month that I have been experiencing these issues now. The service is that poor that I have to rely on my mobile phones connection. I have been refunded a total of £8 for a months worth of outages. It's now a week since you told me you were waiting to hear back from your 'field manager.' This really is poor service.
Thank you for arranging for another engineer visit. The modem was replaced but unfortunately I am still experiencing the same issue. The next step would be to replace the cable apparently? Can this be arranged?