Yes I have done a pinhole reset. Nothing has changed, I am still getting frequent droputs making my connection unusable. Is it possible someone from the UK can contact me via phone to discuss the matter please?
Thanks for coming back to us. We're not able to arrange or make calls from here as we're an online team. If you do wish to speak to the team over the phone, you'll need to call us on 150 // 0345 454 1111.
I've ran some further checks here and no faults are showing. I've contacted your local field manager for their thoughts as I don't want to waste anyone's time by sending a tech out needlessly. I'll be in touch as soon as I know further information.