I am still experiencing the same problems 24 hours later. I have complete loss of service this morning.
I am supposed to be working from home and this is proving quite problematic, luckily I have been able to tether my mobile phone to my laptop and use that as a backup. I have received an email from Virgin saying that my problem has now been fixed? And also that I will recieve £8 credit for every day I have experienced a problem. I am still in my first month and feel like cancelling. For nearly 2 weeks I have had very poor service.